Shop FAQ

How does shipping work?

We are pleased to provide free shipping in the US on all orders over $50, and in most regions of the world for framed wall art, art canvases, and device cases.

European Union Customers: Due to the impact of new EU regulations on small businesses like ours, we are unfortunately not able to ship to the EU at this time (December 2024). However, we are hopeful that we will be able to resume in the future, and will provide updates via Mimo Mail when EU shipping becomes available again! We appreciate our customers in the EU, and thank you for your patience. 💛

For items that are shipped from our studio in Los Angeles such as signed prints, books, and calendars, international shipping (outside the EU) is available at cost (the checkout page will show you the exact rate with no markup). If you are not in the EU and the check out page indicates that your address is not deliverable, please email us so we can get you the best shipping rate.

Please know that as a small studio, shipping & handling is a significant cost to us. "Free shipping" means that we pay for shipping. Thank you for understanding 💛

Why don't you ship to European Union countries anymore?

Unfortunately, as of December 2024, new EU regulations impose administrative burdens that are not possible for small businesses like ours to comply with at this time. However, we are hopeful that we will be able to resume EU shipping in the future, and will provide updates via Mimo Mail! In the meantime, all of our digital goodies and creative classes are available. We appreciate our customers in the EU and thank you for understanding 💛

Which countries have free shipping?

Free shipping on all orders over $50:

  • United States (including Hawaii & Alaska)

Free shipping on orders over $50 of framed wall art, canvases, & device cases (books, signed prints, and calendars can be shipped from our studio for an added cost)

North America

  • Canada
  • Mexico

Asia-Pacific

  • Australia
  • China
  • Hong Kong
  • India
  • Indonesia
  • Japan
  • Malaysia
  • Philippines
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • Vietnam

UK and Europe

  • United Kingdom
  • Northern Ireland
  • Norway
  • Switzerland
  • European Union: Due to the impact of new EU regulations on small businesses like ours, we are unfortunately not able to ship to the EU at this time (December 2024). However, we are hopeful that we will be able to resume in the future, and will provide updates via Mimo Mail when EU shipping becomes available again! We appreciate our customers in the EU and thank you for understanding.

All other regions 🌍

Shipping is available for an added cost to all other regions. Please email us with the items you would like to order, and we can set up a custom order with the least expensive shipping rate for you 💛

How long does shipping usually take?

Items typically ship within 3-7 business days. It then depends on where you live, but give it a week for it to get to you. If it is still not there, we will work together to resolve the issue, whether that means resending the order or issuing you a refund.

What is your return policy?

Because our products are made to order, in general we do not accept returns unless a product is damaged. Please carefully consider your purchase before ordering, so we can all help to reduce waste.

That said, your happiness is our priority. Please get in touch with us within 14 days of your package delivery if you are unsatisfied, and we will work with you to make it right.

What forms of payment do you accept?

You can use Visa, Mastercard, Discover and American Express. You can also use your PayPal account. Please be ensured your confidential information is encrypted with the highest level of commercially available encryption protection.

What are your sustainability and social responsibiity practices?

Our shop products are made-to-order, use eco-friendly materials wherever possible, and are shipped efficiently to reduce carbon emissions. Read more details here!

Will you be adding more products?

Yes, new items are added every few months, and there are occasionally limited-time sales announced through Instagram and by email. For the latest news and announcements, please sign up for emails (see form in footer) or follow through the social media links at the bottom of this page. 

Do you take custom orders?

Custom Art: We currently do not take custom orders. With other aspects of the business taking up more of our time, we have decided not to take on new custom projects for the time being. We will update this section if that changes. Thanks for understanding! It has been an honor to make so many custom drawings for people the past few years 💛

Art phone cases: If you would like a phone case but your phone model is not listed, please contact us for custom order.

Art canvases: If you would like one of our art pieces printed on canvas, please contact us for quote.

What should I get as a gift?

A nice framed print that matches their room could be a great idea! Each art print on our site has a special meaning shared on the product page, so you can also choose a print based on the message you want to share with your loved one :) Here's a Gift Ideas collection for your consideration!

Do you accept wholesale orders?

Yes, we take wholesale orders on our picture books, Let's Go Explore and Alphabet Adventure. We use the Faire platform, which makes the whole process very easy. If you are interested or know a shop that may be interested, please visit our Stockists page.

How do I hang my art?

Framed Wall Art: Our framed prints can be hung with damage-free picture frame hangers (select the size based on your frame size). They also come with sawtooth hangers installed on the back. Unframed prints can be hung in a picture frame or magnetic wood print hanger (the size should be the length of the top and bottom of your print).

Signed Art Prints: Our signed 8x10" art prints come with an 11x14" mat that fits standard 11x14" frames.

Canvases: Our canvases can be hung using these damage-free canvas hangers, or from the corners by nails following these instructions. Be sure to check the weight and size capacity of the products you are using.

Studio FAQ

 How does the Mimochai Studio membership work?

With your Mimochai Studio membership, you'll have immediate access to the benefits listed for the membership tier you sign up for. Our studio features a resource library, livestreams, and drawing prompts for all levels, and on-demand classes and replays for our Studio Artist membership level.

We offer both a monthly membership as well as an annual membership for the Studio Artist level. You get the equivalent of one month free by paying annually, and don't have to deal with a monthly charge. 

Everything is hosted on our own platform so it's very convenient, and there is even a mobile app to make it easy to access everything on the go.

How often is there new material?

Every month, there is (1) a new guided drawing prompt, (2) a new resource article with helpful tips, (3) a new podcast-style livestream, and (4) a guided drawing livestream. There are new posts multiple times per week.

We also produce our high-quality on-demand classes at least twice a year. 

Overall we aim to achieve a good balance of fresh new content without overwhelming our members. Our members tend to have about 20-30 minutes a day to draw or work on their creative practice.

What mediums do you use in Mimochai Studio and classes?

Mimi mostly uses Procreate on iPad. She also likes to work traditionally, so she demos with both digital painting as well as colored pencils and acryla gouache paint.

That said, most of the classes and prompts are designed so you can use the medium of your choice. We have members that use ink, watercolor, and pens. Our focus is to encourage you to start with a strong foundation and then work into your own style and expression!

What classes are in Mimochai Studio? Can I purchase them individually?

Here is the growing list of on-demand classes. They are now available through a studio membership (subscription) and as standalone classes (one-time purchase). 

Studio Membership is the best value for people who are seeking ongoing creative support from our community, and would like to participate in our group drawing prompts, and live events 💛

Buying an individual class allows you to watch just the classes you want, with a one-time purchase rather than a subscription. Each class also comes with basic access to our community spaces, so you can post class work, see what others are sharing, and get feedback if you want it. :) 

What's the difference between Mimochai Studio and Mimi's classes on Skillshare?

Skillshare only hosts our classes. It is great if you're looking for access to thousands of other classes, including ours. You can learn guitar, how to cook, how to knit, etc. We love Skillshare for that!

Mimochai Studio is more appropriate if you are looking for community and guidance specifically from Mimi and the Mimochai team.

What's the difference between Mimochai Studio and Mimochai's Patreon?

The main difference between the two is the purpose. Mimochai Studio is a learning community for people who are looking for creative classes, guidance, and an interactive community. It's a two-way sharing environment. 

Our Patreon is a way for people to support Mimochai's work and mission. A Patron's main goal is to support our work, not necessarily to learn from us. We thank our Patreon supporters with different perks, share our behind-the-scenes process as a company, and offer a monthly Print Club. We do not post this type of content on Mimochai Studio, unless it is relevant to a topic we are teaching.

Does Mimi provide direct mentoring or advice?

While this is not a mentoring or coaching service, Mimi is a very active host in Mimochai Studio and frequently interacts and answers questions in the community. Unlike many other communities whose main host is a distant figurehead, she enjoys responding directly to members' posts and leaves engaged feedback. For direct mentoring or advice, Studio Artist members have opportunities for 1:1 sessions. 

What does it actually look like in Mimochai Studio?

Watch our setup tour video for free on YouTube here! 

We've built Mimochai Studio on a community-first platform experience. In one place, we can host community discussions, online classes, live events, and more. You can log in easily from your desktop, or download the included mobile app for a seamless on-the-go experience.

The entire experience is clean and modern. We also have welcome guides and walk-throughs to show you how to get started and get the most out of the platform.

Can I cancel my membership anytime?

Yes you may cancel your membership at anytime. You do not need to email me or be asked any questions, you can manage your account on your own terms and cancel on your own. 

The remainder of your membership time will run its course and you will not be charged again. Please note we are unable to refund any prorated amount by nature of the platform. 

You are welcomed to return and rejoin at anytime! We love having our members in the studio.

Can I change my membership tier later?

Yes, we provide guidance in the member FAQ on how to move between tiers :) Basically you just cancel your current membership and switch to the one you'd like.

If your question is not here, please feel free to contact us anytime:

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